What Helpdesk Software Should I Use?

Sep 5th, 2009 | By Barbara | Category: Affiliate Marketing, Insights, Make Money, Make Things Simple

Eeek!

I need a help desk software.

Which one should I use?

This is what I’m considering right now….

Ticket Desk Pro

First off, there’s Ticket Desk Pro by Frank Haywood.   

The folks at Ultimate Footer Ad use this – I liked the ease of use on the customer side. 

I wonder how configurable it is for my own look and feel?

Then there’s

3 Pillars

Three Pillars Help Desk Software by Willie Crawford.  PotPieGirl uses this and it’s very simple as well.

Personally, I’d just like to hack together myself a helpdesk out of Wordpress – theoretically, it shouldn’t be that difficult but hey, I’ve actually (get this!) learned wisdom! 

Time is money…and getting this done asap makes far more sense than trying to build something from scratch.

 So….what should I use?  I’m still in major research mode.  I did luck out, however, Granny the Marketer provided a link to 16 OTHER (read, non-IM) help desks too!  I suppose we’ll see. 

And such are the profundities for Saturday night,

Barbara

ps – I just saw – there’s Help Desk stuff on eBay too!  See for yourself:

Fatal error: Class ‘expKrc’ not found in /home/lingling/domains/php/eBay_cls.php on line 161

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4 Comments

  1. ToniNo Gravatar on 06.09.2009 at 08:59 (Reply)

    You should use the help desk software by Web Help Desk. Hope this helps!

  2. RodNo Gravatar (2 comments.) on 22.09.2009 at 08:24 (Reply)

    Hi there,

    Try HelpMaster Pro. http://www.helpmasterpro.com

    Desktop + web interface
    Technicians can belong to multiple skillgroups
    Email to helpdesk ticket conversion
    Client web portal
    Knowledge base
    Import capability
    Active Diretory enabled
    Very powerful template / workflow system
    140+ Crystal Reports
    SQL Server 2005/2008

    Not your average helpdesk software

    Powerful, and easy to use

    1. BarbaraNo Gravatar on 22.09.2009 at 08:58 (Reply)

      Thanks for the idea! Any discounts available? :)

  3. RodNo Gravatar (2 comments.) on 22.09.2009 at 19:40 (Reply)

    Hi Barbara,

    Discounts? Sure thing! Until the end of 2009, if anyone wishes to purchase HelpMaster Pro, we’ll take 30% off the price for anyone who mentions your blog.

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