Eeek!
I need a help desk software.
Which one should I use?
This is what I’m considering right now….
First off, there’s Ticket Desk Pro by Frank Haywood.
The folks at Ultimate Footer Ad use this – I liked the ease of use on the customer side.
I wonder how configurable it is for my own look and feel?
Then there’s
Three Pillars Help Desk Software by Willie Crawford. PotPieGirl uses this and it’s very simple as well.
Personally, I’d just like to hack together myself a helpdesk out of WordPress – theoretically, it shouldn’t be that difficult but hey, I’ve actually (get this!) learned wisdom!
Time is money…and getting this done asap makes far more sense than trying to build something from scratch.
So….what should I use? I’m still in major research mode. I did luck out, however, Granny the Marketer provided a link to 16 OTHER (read, non-IM) help desks too! I suppose we’ll see.
And such are the profundities for Saturday night,
Barbara
ps – I just saw – there’s Help Desk stuff on eBay too! See for yourself:
A Guide to Customer Service Skills for Help Desk Professional by Donna Knapp …
Microsoft Sourcebook for the Help Desk by Corporatio…
Microsoft Help Desk for Microsoft Office 2000 (2000,…
Free End User Support | Free Help Desk | Free Billing
5 TECH SUPPORT MAGNETS PC Computer Geek Hacker Help Desk Admin Fridge Set Lot
A Guide to Computer User Support for Help Desk and Supp
Running an Effective Help Desk by Barbara Czegel (1998, Paperback, Subsequent…
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{ 4 comments… read them below or add one }
You should use the help desk software by Web Help Desk. Hope this helps!
Hi there,
Try HelpMaster Pro. http://www.helpmasterpro.com
Desktop + web interface
Technicians can belong to multiple skillgroups
Email to helpdesk ticket conversion
Client web portal
Knowledge base
Import capability
Active Diretory enabled
Very powerful template / workflow system
140+ Crystal Reports
SQL Server 2005/2008
Not your average helpdesk software
Powerful, and easy to use
Thanks for the idea! Any discounts available?
Hi Barbara,
Discounts? Sure thing! Until the end of 2009, if anyone wishes to purchase HelpMaster Pro, we’ll take 30% off the price for anyone who mentions your blog.