It’s unfortunate that you have not received the service that is expected from Sears. I can assure you that it is never acceptable for our customers to receive such poor service. Our goal at Sears is to not only meet but exceed our customer’s expectations. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a brief explanation of your experience and a contact phone number so we can call you at your convenience.

Thank you.

David V.
Senior Case Manager
Sears Cares