customer care

Which lurking reader is helping YOUR blog score the perfect touchdown?

November 5, 2010

Ah, football. The game, that is, not the oblong thingee that gets played in it. Let me ask you. Have you ever watched a football game? In other words, have you ever lost yourself in the sheer edge-of-the-seat anticipation, the utter gut-wrenching panic of seeing the underdog rip out that last winning point with a [...]

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Hootsuite Does NOT Want My Money (A Lesson In Customer Loyalty)

October 30, 2010

Good morning!  It's amazingly….*Saturday*!  And that means time with the family!  Yay!  Time with the mooses!  Yay!  Time with the Twitter Budgies!  Yay! And time for wondering just why….. Hootsuite does NOT want my money. WAH! Quite frankly, it's kinda sorta baffling to me as to why they're choosing to handle the fact I cannot [...]

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Superb Customer Service – A Lesson From Sears Repair Customer Care

November 4, 2009

Quick!  When YOU think of Sears, do you think of stalwart knights riding to the rescue of your sad unhappy home appliances, ready to do battle with the ferocious invisible gremlins that brought your critical machines of modern life (Ponder!  Garage doors!  Washing machines!) to their knees? Well? I’ll tell you this – I certainly do!  [...]

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Magnificent Sears Repair to the Rescue!

May 29, 2009

Morning! You might remember last month, my beloved washing machine entered into a fit of doom and despair. I tweeted about it and within hours, Sears Customer Care responded to my tale of woe!  The next day my issue was solved along with a complimentary service call too. Well, zoom up to last Friday – [...]

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