Turning Agonizingly Rabid Unhappiness To Your Profitable BenefitAug 25
And yes indeed, it IS morning (aka, 4am morning!). Been up now for 2+ hours – really need to catch some sleep however!
However, something did pop up while walking the moosies that I simply HAD to address, then and there.
Here’s the email I sent to my list:
That was my email.
That’s the good news – the bad news is (get this) I was so non-caffeinated I forgot to close the email.
However, I did at least make restitution. I’ll be following up this morning with my close – these things happen.
But you’ll notice in that email I did promise to offer suggestions on how to deal with unhappiness with Internet marketing purchases.
Here’s some tried-and-true ways:
1.) Refund. And I’m not talking the usual lame excuse of, “Oh wow, your product requires me to actually open it and I hate that extra step so I want my money back!” If you’ve sincerely given it a try and it DOES NO T WORK AS ADVERTISED or for you….. ask for a refund.
2.) Engage the creator. And engage them *politely*. In the vast majority of cases, the intentions of the creator are good; they are NOT out to scam you and your coffee cup!
The product creator is probably devastated that things crumbled in a smoking smelly heap…show some empathy (I’ll bet you’ve goofed too in the past) and ask if fixes will be coming, a bonus will be put into place, etc. It’s human nature to throw up shields when attacked – you want RESULTS, not to make your ego feel grand by joining the lynch mob to smoosh the creator.
3.) Learn. This is actually my favorite. You can learn from the creator’s experience what NOT to do…and remember that for when you find yourself earlobe-first in disaster.
Remember – Windows *never* works right when first released.
So cut the earnest developers/creators some slack.
It’s good karma…and what goes around, comes around. Ensure your needs are met in a way that plays things forward…. making friends who make things *right* is one of the best things you can do in your business.